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Frequently Asked Questions

Find Answers by Topic

Buying Guide & Selection

Which rims are the best visual and technical fit for your vehicle? Our buying guide helps you choose the right rim design, size, color, and style, and explains what to look for when purchasing alloy rims, tires, and complete wheels.

Fit & Vehicle Specifications

Find out how felgenoutlet checks the fit of your rims and complete wheels and what vehicle data is required for this. We’ll answer your questions about vehicle selection, HSN and TSN, vehicle registration certificate verification, and compatibility with the brake system, body, and suspension.

Expert Opinions, Registration & Law

In this category, we answer important questions about ABE, ECE approval, parts certificates, and TÜV registration for rims and complete wheels. You’ll learn which documents you need, when registration is required, and what legal requirements you must follow when using new wheels.

Tires & TPMS

In this FAQ category, you’ll find answers about summer tires, winter tires, all-season tires, and tire sizes. We’ll also explain everything you need to know about the Tire Pressure Monitoring System (TPMS), compatible sensors, programming, and pairing with your vehicle.

Complete Bikes & Accessories

Here you'll find all the important information about complete wheels and matching accessories. Among other things, we'll explain what's included in the package, how rims and tires are mounted, and when you'll need wheel bolts, centering rings, hub caps, or other mounting hardware.

Ordering & Payment

Here you'll find answers to frequently asked questions about your order at felgenoutlet and the available payment methods. Learn how the ordering process works, what payment options are available to you, and what to keep in mind regarding financing, payment confirmation, or failed payments.

Shipping & Delivery

In this section, we answer common questions about shipping costs, delivery times, shipping carriers, and the delivery of your order. You’ll also learn how rims and complete wheels are packaged, how to check the shipping status, and what to do in case of delivery delays or damage during shipping.

Returns, Withdrawals, and Cancellations

Here you'll learn how to cancel, return, or request a refund for an order. We'll explain the applicable deadlines, the return process, any return shipping costs, and what you need to keep in mind for products that have already been assembled or custom-made.

Complaints & After-Sales Service

If you encounter a problem after your purchase, you'll find information here on how to proceed. We answer questions about damaged or incomplete deliveries, technical issues, imbalance, missing accessories, and the processing of your claim at felgenoutlet.

About Felgenoutlet

Learn more about Felgenoutlet and German eTrade GmbH. Here you’ll find information about our company, our locations, our services, and our commitment to making the process of purchasing the right rims, tires, and complete wheels as safe and easy as possible for you.